Privacy Policy

Last Updated: 3 September 2026

Welcome to Proactive Masters, a digital learning initiative of Corporate Soft Skills Private Limited.

This Privacy Policy explains how we collect, use, store, process and protect information when you visit proactivemasters.com, purchase our digital products, create a learner account, access our courses, or communicate with us.

By using our website or services, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Full name
• Email address
• Mobile/phone number
• Billing or transaction-related information
• Course enrolment information
• Learner account information
• Communications sent to our support team

When you purchase a digital product, certain information is required to create your learner account and provide access to the purchased content.

2. Payment Information

Payments on our website are processed through third-party payment gateways such as Razorpay.

We do not directly store your complete debit card, credit card, UPI PIN, banking password or other sensitive payment authentication credentials.

Payment providers may process your payment information according to their own privacy policies and applicable financial regulations.

3. Automatically Collected Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referral source
• Website interactions
• Checkout and purchase events

This information may be collected through cookies, server logs, analytics tools and advertising technologies.

4. Cookies, Analytics and Advertising Technologies

Proactive Masters may use cookies and similar technologies to:

• operate the website;
• remember user preferences;
• maintain login sessions;
• analyse website performance;
• measure advertising effectiveness;
• understand how visitors interact with our landing pages;
• improve our products and marketing campaigns.

We may use advertising and measurement technologies such as the Meta Pixel and Meta Conversions API to measure events such as page visits, checkout activity and purchases.

Information processed by third-party advertising platforms is also subject to the privacy policies of those providers.

5. How We Use Your Information

We may use your information to:

• process purchases;
• confirm successful payments;
• create your learner account;
• enrol you in purchased courses;
• provide access to videos, eBooks and learning materials;
• send purchase receipts;
• send course-access and password-setting instructions;
• provide customer support;
• protect our website against fraud or unauthorised access;
• maintain transaction and enrolment records;
• troubleshoot technical problems;
• improve our website, products and learner experience;
• measure advertising and marketing performance;
• comply with legal, regulatory and accounting obligations.

6. Course and Learner Accounts

When you purchase an eligible learning product, a learner account may be created automatically using the email address supplied during checkout.

Your registered email address acts as your primary login identifier.

For security, we do not send your password by email. You are provided with a secure method to create your own password.

You are responsible for maintaining the confidentiality of your password and learner account.

7. Sharing of Information

We do not sell your personal information to third parties.

We may share limited information with service providers where reasonably necessary to operate our business, including providers involved in:

• payment processing;
• website hosting;
• email delivery;
• learning management systems;
• video hosting;
• website security;
• analytics;
• advertising measurement;
• technical support.

These providers process information for specific operational purposes and may have their own privacy policies.

We may also disclose information where required by law, court order, regulatory authority or legitimate legal process.

8. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet-based system can guarantee absolute security.

Users should therefore protect their login credentials and immediately contact us if they suspect unauthorised access to their account.

9. Data Retention

We may retain information for as long as reasonably necessary to:

• provide purchased access;
• maintain learner accounts;
• preserve transaction records;
• comply with accounting, taxation and legal obligations;
• prevent fraud;
• resolve disputes;
• enforce our agreements.

Information that is no longer reasonably required may be deleted, anonymised or securely archived in accordance with applicable requirements.

10. Your Rights

Subject to applicable law, you may contact us regarding:

• access to personal information held about you;
• correction of inaccurate information;
• updating your account details;
• deletion requests where legally permissible;
• withdrawal of consent where processing is based on consent;
• grievances concerning our handling of personal information.

Certain information may need to be retained where required for legal, tax, fraud-prevention, transaction or contractual purposes.

India’s Digital Personal Data Protection Act, 2023 establishes requirements concerning lawful processing and individual rights as its provisions apply and come into force.

11. Children and Minors

Our paid career-development products are principally intended for individuals capable of entering into a valid purchase arrangement.

If a person below the legally applicable age uses or purchases our services, such use should occur with the involvement and consent of a parent or legal guardian wherever required by law.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy policies of those providers separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology or legal requirements.

The latest version published on this website will apply from its stated effective date.

14. Contact Us

For privacy-related questions or requests, contact:

Proactive Masters
A Digital Learning Initiative of
Corporate Soft Skills Private Limited

Email: swakant@proactivemasters.com
Website: proactivemasters.com