Last Updated: 3 September 2026
This Refund & Digital Product Policy applies to digital products purchased from Proactive Masters, a digital learning initiative of Corporate Soft Skills Private Limited.
Please read this policy carefully before making a purchase.
1. Digital Products
Our products may include:
- online video courses;
- masterclasses;
- eBooks;
- PDF resources;
- digital guides;
- downloadable or online learning materials;
- access to a learner dashboard.
These products are delivered digitally, and access may begin shortly after successful payment.
2. General No-Refund Policy
Because our products are digital and access to the purchased content is provided after successful payment, all completed digital-product purchases are generally final and non-refundable once access has been activated or supplied.
We therefore do not normally provide refunds for:
- change of mind;
- purchasing the product by mistake;
- deciding not to use the course;
- lack of time to complete the course;
- change in personal circumstances;
- dissatisfaction based solely on personal preference;
- failure to complete the learning material;
- obtaining employment or interview results different from expectations;
- finding similar information elsewhere;
- failure to use the provided access;
- requests made after digital content has been successfully provided.
Please review the product description, inclusions and price carefully before completing payment.
3. No Guaranteed Career Outcome
Purchasing an educational product does not guarantee employment, interview selection, promotion, salary increase or any other specific career result.
Therefore, lack of a desired employment or interview outcome does not by itself constitute grounds for a refund.
4. Duplicate or Incorrect Payment
If you are accidentally charged more than once for the same transaction/product, please contact us with the relevant transaction details.
After verification, an eligible duplicate payment will be corrected or refunded as appropriate.
5. Payment Debited but Order Not Confirmed
If money is debited but the transaction is shown as failed, or the purchase is not recorded, please contact us before attempting repeated payments where possible.
Depending on the payment-gateway status, the amount may be automatically reversed by the bank/payment provider or we may assist in verifying the transaction.
6. Course Access Problems
A temporary login, password, video, PDF, or dashboard problem does not automatically qualify for a refund.
Please contact us first.
We will make reasonable efforts to:
- restore account access;
- resend access instructions;
- correct enrolment;
- resolve technical problems;
- provide the purchased digital content.
If the purchased product cannot be supplied after reasonable attempts to resolve the problem, the matter will be handled in accordance with applicable law.
7. Statutory Consumer Rights
Nothing in this policy is intended to remove rights that a consumer has under applicable Indian law.
Where a purchased digital product or service is materially defective, deficient, materially different from what was advertised or otherwise falls within circumstances where a refund or other remedy is legally required, applicable statutory rights will prevail over this general no-refund policy.
This qualification is important because India’s E-Commerce Rules expressly cover digital products and require clear disclosure of return/refund terms; they also prohibit an inventory e-commerce entity from refusing appropriate remedies where goods/services are defective, deficient or not as represented.
8. Unauthorised Sharing or Misuse
No refund will be provided where access is suspended or terminated because of verified violations such as:
- account sharing;
- unauthorised distribution of course materials;
- copying or redistribution of protected eBooks;
- unlawful access attempts;
- fraudulent activity;
- material violation of our Terms and Conditions.
This clause remains subject to applicable law.
9. Refund Processing Where Legally Applicable
Where a refund is approved or legally required, it will ordinarily be processed through the original payment method where technically available.
Processing and bank-credit timelines may depend on Razorpay, the bank, UPI provider or other payment service involved.
10. Contact Before Raising a Dispute
If you experience any payment or access problem, please contact us so that we can investigate it promptly.
Proactive Masters
A Digital Learning Initiative of
Corporate Soft Skills Private Limited
Support Email: swakant@proactivemasters.com
Website: proactivemasters.com